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Winter Night Shelter Volunteer Job Card

Job title: Volunteer at Night Shelter

If you would like to volunteer, please register on the rota database.

Brief profile of Job:


  • Try to be on time
  • Make sure you know the church layout, especially the emergency exits, and any areas that are out of bounds to guests.
  • Treat guests with respect
  • Be friendly and make guests feel welcome
  • Work as a team and support your Shift leader. Do not challenge their decisions in front of other volunteers or guests.
  • Guests and volunteers should be known by first names.
  • Please do not give or lend money to guests. The team leader has addresses of Day Centres and other agencies that are able to provide appropriate help to homeless people in genuine need.
  • Do not give personal information especially address, telephone number or e-mail address.
  • Arrangements should not be made to meet with guests outside the Shelter unless it is an activity arranged by WWNS.
  • Make sure you are not left alone with a guest or leave a colleague alone. This is not only for your own safety but so that if anyone alleges an impropriety against you, there is a witness.
  • When speaking to guests it is best not to make promises; people can feel very let down by a promise not kept. Our organisation needs to build trust in order to be effective in finding appropriate help for guests. Broken promises can undermine this work.
  • Do not take guests to your home.
  • For your own safety do not wear or bring valuables to the Shelter. Often there is nowhere to store valuables safely.
  • There should be at least two volunteers in the Shelter at all times.

If you would like to volunteer, please register on the rota database.


Pastoral Care


  • You are responsible for: the well being of the guests
  • Person responsible for you: Shift Coordinator